Returns

Bens Toy chest Ltd logoBens Toy Chest Return Policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Bens Toy chest Ltd logoTo be eligible for a return, your product must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Bens Toy chest Ltd logoRefunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Bens Toy chest Ltd logoLate or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservices@benstoychest.co.uk.

Bens Toy chest Ltd logoSale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Bens Toy chest Ltd logoExchanges (if applicable) We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at customerservices@benstoychest.co.uk and send your item to: Bens Toy Chest Ltd, 77 Chappell Close,  Aylesbury   HP19 9QA.

Bens Toy chest Ltd logoGifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Bens Toy chest Ltd logoIf the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Bens Toy chest Ltd logoShipping To return your product, you should mail your product to:Bens Toy Chest Ltd, 77 Chappell Close, Aylesbury   HP19 9QA

Bens Toy chest Ltd logoYou will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Bens Toy chest Ltd logoIf you are shipping an item over £40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.